Business Systems Consultant

 

Description:

As a Business Systems Consultant, you will be assigned to the AOS Utilities - Tax team.

 

What you will do?

  • Provide day-to-day support for business taxslips file transmissions to and from the vendor
  • Facilitate, manage and monitor file transmissions sent/received according to set schedule
  • Expediently triage all file issues encountered and perform or delegate analysis, remediation and resolution
  • Handle/assign incoming Service Requests
  • Review and/or approve Change Management requests
  • Manage all business user access to Tax Tools and perform annual security reviews
  • Chair Tax Council meetings and business partner meetings; schedule and set agendas
  • Assist key business partner with vendor management
  • Provide project management for mass amendment process (if event occurs)
  • Organize and assist with annual Production Validation Testing of vendor tool after tax year roll-over
  • Manage annual Regression Schedule / process with vendor, business partners and their IT areas
  • Lead team-specific Disaster Recovery Exercise preparation and execution
  • Work with various Business areas and their IT partners to gather, document and manage business requirements on baseline/operations issues, enhancements and small projects by following current company development methodology.
  • Facilitate communication between business and technology areas to address business issues.
  • Ensure all written documentation is clear, understandable, audience-appropriate and accurately captures key information required for a quality solution that meets business needs.
  • Work with the team on process analysis and improvements
  • Develop an understanding of the business area, system(s) being managed as well as the business direction.
  • Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation and teamwork.

 

What you need to succeed?

  • Minimum of 5 years previous experience working in business analysis role is required
  • Facilitation: ability to guide and keep a group on track, recognize issues that need to be dealt with, ensure everyone is heard; provide guidance through collaborative decision-making to achieve its goals
  • Analysis: ability to break down high level business requirements into more detail by questioning and probing for clarification
  • Consulting: Gather information by applying approaches or styles applicable to the situation
  • Use questioning techniques and objective listening to clarify expectations and assumptions
  • Problem management: work to prevent problems or decrease impact of problems when possible
  • Work with others to reach solutions
  • Strong MS Office skills (Excel, Word, PPT)

 

Unique Requirements:

  • Some travel between Toronto and Waterloo may be required.

Organization Sun Life
Industry Consultant Jobs
Occupational Category Business Systems Consultant
Job Location North York,Canada
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2022-10-24 5:53 am
Expires on Expired