Description:
The Insurance Applications Information Services Division is currently looking for a Business Systems Analyst to join our Insurance applications teams. In this role, you will assist the business in the analysis and remediation of issues.
This position will initially be part of the IS Insurance production support team. Specifically, this position will be the primary AGC (assignment group coordinator) working with cross-functional/divisional teams. The AGC is responsible for incident/problem management, customer escalations, and performing daily operational tasks to ensure minimal customer impact. In addition, this position will also work on ad-hoc business requests in the capacity of a Business Analyst.
Specifically, You Will
- Coordinate the resolution of incidents and customer escalations.
- Identify root cause of defects/incidents and communicate resolution.
- Establish and maintain positive relationships with cross functional/divisional teams.
- Provide data to business stakeholders for investigation and remediation.
- Document systems and acceptance criteria based on business requirements.
- Work collaboratively within a cross-functional team and facilitate business and technical discussions/ workshops and other activities.
- Clearly articulate requirements, proactively collaborate with team, and facilitate development and testing activities to ensure the solution meets the business need.
Position Requirements
This position will require someone who has 2+ years of hands-on experience in Business Systems Analysis or relevant post-secondary education. The ideal candidate will possess the following
Qualifications
- Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements.
- Considers interdependencies and impacts of decisions; analyses multiple sources of information and perspectives.
- Experience in identifying and understanding business needs, validating with key stakeholders and evaluating alternative solutions.
- Elicits and translates business input into functional and non-functional requirements for simple system changes within the assigned portfolio.
- Demonstrate basic knowledge of different requirement gathering techniques and basic understanding of UI and design principles, functional and non-functional requirements.
- Plan and Deliver E.g. System demo, Training
- Hands on experience in following an Agile methodology.
- Hands-on experience in SQL/Oracle and process mapping tools (e.g. Visio).
- Effective written and oral communication skills.
- Demonstrated critical thinking, problem solving and learning agility.
- Ability to work without supervision and in a cross-functional team environment.
- Exposure to Guidewire PolicyCenter, Guidewire ClaimCenter, JIRA, HPSM, and SharePoint is an asset.
- Understanding of basic testing techniques would be an asset.