Description:
The Business Operations Director will oversee and optimise core aspects of MC&I operations to ensure efficiency, effectiveness, and alignment with business objectives. This role will be responsible for orchestrating functional activities, implementing process improvements, and driving operational excellence. They will be a pivotal role within the MI Intelligence & Planning team, bringing in Lean methodologies and other continuous improvement techniques and tools to systematically improve the quality and services of MC&I.
This position will support business planning, resource modelling, vendor management, and congress planning. They will receive overall performance measures working in collaboration with the Insights & Analytics Associate Director. Moreover, this position will be responsible for overseeing the management of the Oncology Pipeline Tool, involving collaboration with Directors from the Content Excellence team to guarantee up-to-date information are accurate and aligned with the needs of stakeholders.
This position will report directly to the MI Intelligence & Planning Snr. Director and will require close collaboration with Directors across the Content Excellence and Digital Acceleration Teams to continuously understand and enhance business processes.
You will be responsible for:
Optimization of Business Processes
- Act as a SME to utilize the core principles of Lean and continuous improvement methodologies to inform the MC&I business thinking and planning.
- Provide strategic input into senior leadership meetings and team building events, establishing ways of working and governance structures to optimize efficiencies.
- Ensure compliance with all relevant regulations and industry standards governing operations, with a strong focus on safety and quality.
Budget Planning & Resource Modelling
- Conduct budget planning, tracking and resource modelling activities, critically considering financial impacts and implications and ensuring efficient utilization of resources (inc. vendors/third parties).
- Closely collaborate with GCO to assess the current OSP model.
Vendor Management
- Manage and coordinate vendor / third party relationships across Content Excellence and Digital Acceleration teams including contract negotiation, performance monitoring and cost optimizations.
Congress Planning
- Oversee congress planning to guarantee the effective operations and representation of AZ MC&I at priority annual conferences and events (e.g., travelling, logistics, identifying and appointing congress leads, provision of congress playbook for best practice sharing).
- Timely communicate requirements for effective execution of congress plans to the Content Excellence team and other relevant stakeholders.
Pipeline Tool Management
- Responsible for the Oncology Pipeline Tool management, closely collaborating with Directors from Content Excellence team to establish and achieve targets, ensuring the tool operates seamlessly and aligns with organisational objectives.
Tracking and Metrics
- Closely collaborate with Insight & Analytics Associate Director to receive and inform performance measures of MC&I deliverables, programmes, people and processes.
Onboarding
- Collaborate with Training & Transformation Director to support induction of standards of practice, platforms and tools for all new hires.
What you will need to have:
- Master´s degree or higher in a relevant subject such as life sciences and healthcare management or similar.
- 8-10+ years of relevant experience, with relevant experience within the pharmaceutical industry, preferably working across Medical Affair roles.
- Background in process improvement, specifically having worked with Lean methodologies.
- Experience with vendor management.
- Understanding of forecasts, budgets, financial processes and tools.
- Excellent stakeholder management and communication skills.
- Ability to influence decision makers on all levels and effectively communicate with senior leadership.
- Experience in setting high but reachable goals and clearly communicate those goals.
- Shaping, developing & successfully implementing plans.
- Strong organisational skills and a high degree of attention to detail, with ability to strategically analyse the broader perspective and formulate detailed tactical plans for effective delivery.
- Project and process management expertise
- Cross-functional team experience with multiple Global and regional teams.
- Experience in leading through influence in a matrix organisation.
- Experience in strategic planning processes and tools
- Strong interpersonal, communication (written and oral), organizational, relationship building, and consulting skills.