Business Development Specialist

Description:

Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique:

• Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what we promise.

• We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it’s a financial incentive, other times an award, always a genuine thank-you.

• The best relationships are founded on honesty, trust, and respect. We say what we will do, and then we do it.

• Personal and professional growth depends on teamwork. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities.

• Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded, responsive team, we achieve excellence.

• Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other’s talents and contributions keeps us at our best.

• We play fair, but never lose sight of the goal to win. With that in mind, we execute our plans and strategies with focus, commitment, and passion.

Roles and Responsibilities:

• Serves as the primary point of contact for all customer business and account related issues. Coordinates resources to present “one face to the customer.”

• Interacts frequently with external customers. Interactions should provide an exchange of information and problem solving techniques that represent United Trimen's culture and business objectives. Leverage the value and expertise of GFS.

• Work to the three-prong strategy of bringing in new accounts, penetrating existing accounts through category penetration and converting customers to GFS Branded and Primary Vendor products

• Build relationships with our customers at the Franchisee and head office levels

• Lead, coach and develop Account Coordinators in terms of contract compliance, relationship building, and corporate profitability goals.

• Work with Account Coordinators and Supply Chain analysts on a variety of customer issues such as new product implementation, promotional activity, and general inventory management.

• Builds long-term customer relationships while meeting short-term objectives.

• Schedules and facilitates account business reviews and develops action plans to ensure joint account objectives are being met.

• Develops sales forecasts and sets goals for key account activity.

• Respectfully and capably represent the best interests of United Restaurant Supplies in all internal and external dealings

• Understands the customer’s business and priorities

• Develops account business plans to include customer and United objectives and implementation strategies, and promote the customers and United stated values and positions, while selling/promoting the United/GFS brand throughout the customer’s organization.

• Coordinates and communicates strategic account activity and engages senior leadership sponsorship of customers, where appropriate.

• Coordinates internal account planning sessions with their account teams to ensure the highest level of customer success.

• Maintains peer relationships in the field to share issues and ideas.

• Review monthly reports to ensure contract compliance and profitability.

• Utilize and apply customer profitability and pricing models to negotiate customer agreements.

• Sources new products and initiates product conversions. Looks for category penetration opportunities

• Performs other duties as assigned.