Description:
Reporting to the Director of Operation, the Business Development Manager (BDM) is accountable for key performance indicators including sales, margin and restaurant P&L reports within their region. The BDM is a restaurant’s primary point of contact and is responsible for partnering with Franchise Partners and General Managers (GM) to develop and facilitate the required capabilities to deliver results and ensure “every Guest leaves happy”.
What you will do in this role:
- Deliver a perfect Guest experience by spending time in restaurants to observe the overall execution and ambiance and ensure matters of complaints are resolved to customer satisfaction
- Establish and build a trusting relationship with Corporate and Franchise Partners by conducting purpose driven restaurant visits to improve business results across all four pillars of focus
- Lead and champion the delivery, execution and adoption of Recipe Food Safety and Quality standards in stores
- Consistently communicate and share brand standards and available resources to assist Franchise Partners/ GMs in remedying the gaps while conducting your audits
- Conduct Operational Blitz set by the Recipe Leadership team to identify gaps, opportunities and determine root causes in operating standards to ensure overall Guest satisfaction
- Establish clear business goals and financial targets with Franchise Partner/GM
- Conduct Restaurant Operations Evaluation (ROE) and reviews (Steritech, IT etc.) and provide insights and tools to coach the Franchise Partner/GM to drive business results
- Lead all areas of new restaurant openings and renovations and ensure that new restaurants reach their business goals
- Communicate and influence store level buy-in of restaurant ready marketing plans and programs
- Support stores with their local and community store marketing initiatives to improve community engagement
- Conduct regular reviews of training participation rates and ensure completion rates are met i.e. LTOs, safety blitzes etc.
- Ensure compliance with applicable employment standards, human rights, health and safety, WHMIS etc.
What we are looking for from you:
- Restaurant and/or Hospitality Management experience
- Minimum 3 years of experience in a BDM position bonus for Full Service Restaurant
- Advanced knowledge of New Restaurant Opening Procedures, Renovation Processes, and Budgeting processes
- Excellent leadership and facilitation skills with the ability to effectively lead and inspire teams
- Ability to listen actively and respond constructively to Teammates while prioritizing multiple projects simultaneously within tight deadlines
- Intermediate knowledge of Franchise Agreements and Partnerships
- Working knowledge of the Google Workspace
- Ability to travel within the GTA
- Familiarity with technology tools to self-serve reports, Restaurant Scorecards, RMS, Axonify etc.
What’s in it for you?:
- 20% employee discount and monthly dining allowance
- Car allowance
- A welcoming, fun and safe work environment founded on respect
- Career advancement opportunities within the Swiss Chalet brand and across our iconic portfolio
- Industry-leading benefits, wellness programs, and total rewards programs