Business Development Associate

Description:

Job Summary: The Business Development Associate is a full-time position that gives candidates an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies in promoting ISN’s products and services. The position provides a critical link between clients, business development, sales, and management. It requires that one be a self-starter, able to work as part of a team and willing to assist with all the day-to-day operations inherent to a rapidly growing organization. ISN values the diversity of the people it hires and strives to foster a workplace environment where individual differences are appreciated and respected. Each employee’s unique talents and strengths are recognized and considered in their career development at ISN.
 

At ISN, we believe in investing in your success. That’s why we offer a 12-week training program at our Dallas, Texas headquarters that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day.

Primary Duties & Responsibilities
 

• Provide ongoing support to clients and handle account management tasks
• Develop and sustain relationships with existing and prospective clients
• Present software demonstrations to existing and prospective clients via phone, web-based meetings, and face-to-face meetings
• Field incoming calls, handle customer inquiries, and troubleshoot problems
• Proactively analyze customer service processes and bring forth ideas for continuous improvement
• Participate in the implementation of sales and marketing projects
• Research and develop various resources and reference documents for clients
• 50% travel for meetings, events and presentations
   

Education and Training: Bachelor’s degree from an accredited university and/or equivalent work experience

Knowledge And Skills
 

• Fluent language skills a plus
• Demonstrated leadership skills
• Demonstrated personal initiative
• Excellent verbal and written communication skills
• Proficient presentation skills
• Strong organizational skills and ability to multi-task
• Exceptional analytical and problem solving ability
• Excellent customer service orientation
• Desire to assume increasing levels of leadership responsibility
• Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
• Able to work in a fast-paced environment
• Strong attention to detail