Business Analyst

Description:

The Strategic Initiatives Team (SIT) was developed to strengthen capacity within Employment and Financial Services (EFS) delivery portfolio to support all program areas throughout EFS South Zone, including Assured Income for the Severely Handicapped (AISH), Income Support (IS) and Child Support Services (CSS) to support evidence-based decision making processes and supporting data literacy through identifying and developing strong data collection methods and project support while aligning with strategic initiatives. This enhances the branch’s ability to effectively manage and implement projects to increase efficiencies, improvement, and innovation in service delivery. A key component for achieving these outcomes is access to accurate, up to date, accessible, easy to understand analytics.

This position utilizes knowledge of various systems (e.g., electronic content management systems, workflow management systems, contact centre technology platforms), processes, analytics, business intelligence, and reporting to recommend, design, develop and present standardized and reliable data, reports and information in support of strategic operations planning and management. This role also utilizes technical knowledge of development and programming concepts to design custom applications within existing platforms (e.g., SharePoint, electronic content management systems) for business processing activities, providing the organization with valuable operational data.

Reporting to the Strategic Initiatives Supervisor, the Business Analyst works independently and collaboratively, as needed. Working with project coordinators, management and senior management in the branch, the Business Analyst will support the needs of EFS South Zone, its associated program areas and its stakeholders to collect, analyze, synthesize, report and present operational data to understand trends, issues and risks related to service delivery and effective operations.

The role supports strategic operations planning and proactive operational planning and development. The position works closely with management and stakeholders to provide relevant information in support of evolving business processes and innovative solutions. The Business Analyst provides technical expertise, maintenance and support for business intelligence solutions and analytics. The Business Analyst utilizes computer-based techniques in identifying, extracting, and analyzing business data. The position provides historical and current views of business operations and utilizes tools and methodologies to anticipate possible future outcomes.

The position works closely with management and stakeholders to provide relevant information in support of evolving business processes and innovative solutions.

Key Responsibilities:

• Designs, develops, and provides operational and performance reports to support operational planning and performance management.
• Conducts advanced operations analysis.
• Develops performance measurement frameworks.
• Develops Communication Frameworks.
• Designs effective data models for analyzing program data.
• Develops, enhances, and maintains custom program applications.