Description:
Under the general supervision of the Associate Dean, Media and Digital Arts, and with guidance from the coordinators in the Broadcast Centre and the Operations Manager, the incumbent provides support for broadcast operations for CIXX-FM (106.9 The X) operated by the radio and journalism programs in the Broadcast Centre, in the School of Contemporary Media. The incumbent is responsible for front-line customer service and for clerical support, including financial administration related to the advertising sales and traffic.
Responsibilities:
- Answers telephone inquiries and deals with a variety of callers and walk-in clientele. When necessary, refers inquires and complaints to school staff. Establishes the nature of the inquiry to ensure that student/staff/faculty are directed to the appropriate party or services. Corresponds with program applicants and registered students
- Performs clerical and administrative tasks including filing, mail outs, distributes messages, completes typing assignments, maintains office supplies and bulletin boards, schedules meetings and appointments, and maintains databases
- Works with advertising and programming support staff and students to ensure compliance with advertising sales contracts
- Performs monthly and annual reconciliation of advertising commitments with on-air logs
- Issues invoices to, and collects payment from advertisers, both internal and external
- Assists in the coordination of marketing/sales/promotions of broadcast properties
- Assists in the communications and organization of the Broadcast Centre environment
- Provides support and assistance to students in the Broadcast Centre
- Demonstrates routine aspects of operation that are non-academic such as how to answer the business phone, how to complete a sales form. Provides broadcast industry software assistance to students using radio specific software learned in program curriculum
- Monitors students who are in placements within the Broadcast Centre
- Organizes school and participates in department events and projects, such as annual award ceremonies, election coverage, etc.
- Assists in the design and creation of station related printed material
- Responsible for cash float, safe, and lockup area
- Handles sensitive and security conscious matters such as student information and access to the Broadcast Centre
- Works closely with other College departments, including facilities, security, marketing, etc.
- Other related duties as assigned
Note: This is a part-time Support temporary position (24 hours per week) starting September 30, 2024 and ending May 2, 2025.
Qualifications
- Post-secondary 2-year diploma in Office Administration/Business Administration, or related discipline
- Minimum 3 years’ experience gained as a front-line person in a customer service or administrative assistant role in an office environment, using a wide variety of software packages such as Word, Excel, and Adobe Photoshop
- An equivalent combination of education and experience may be considered
- Experience working with sales and traffic systems in a broadcast radio or other media environment an asset
- Experience working with post-secondary students an asset
- Demonstrated strong organizational skills and attention to detail
- Demonstrated ability to work independently and as a team
- Demonstrated excellent verbal and written communication skills