Booking Clerk

Description:

• Schedule and book client appointments and follow-up appointments in accordance with established policies and clinic guidelines, including booking urgent assessment appointments, complex interdisciplinary appointments, team rounds and family and community conferences.
• Make adjustments in accordance with client and department requirements and notify both family, legal guardian(s) and clinician, ensuring that appropriate date, time, and location are provided to client.
• Enter and maintain appointments/bookings and clinicians’ availability in the customized clinic application.
• Communicate with assigned designate prior to making any and all adjustments to clinicians’ availability once entered into the clinic application.
• Place appointment reminder phone calls to client/parent(s)/legal guardian(s) and ask routine screening questions related to policies such as Infection Control.
• Schedule and book interpreters in accordance with established procedure and as directed by clinical team.
• Type and distribute a variety of technical and non-technical material such as appointment letters, correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings and spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
• Maintain and update relevant clinic lists such as the Clinic Cancellation List and Child Mind List as per established procedures.