Bilingual Patient Educator

Description:

The Bilingual Patient Educator is responsible for working in line with the company and physicians of Pathway Health Services to help provide guidance to patients regarding dosage and preferred consumption of medical cannabis. The primary function of an educator is to educate the patients on medical cannabis and licensed producers and to work with them to outline the process for registering with licensed producers, ordering and consuming their prescription while acting in the best interest of the patient as it relates to their financial situation and their medical need. Educators are also required to provide administrative support in line with operational needs.

Key Responsibilities

• Create a safe and private space where patient feels supported in making decisions regarding medical cannabis ordering and consumption
• Educate patients regarding medical cannabis, consumption methods outlined by the physician, options for licensed producers, and answer any questions that are aligned with their use of the medical prescription
• Educating patients re cannabis:
• Assessments
• Knowledge
• Use
• Strains

• Educating patients re Licensed Producers:
• Product lines
• Product availability
• Online ordering process
• Receipt of product process
• Product pricing, including veteran, low income, disability programs

• Educating on grow for self-option
• Assist patients and family members (where applicable) with concern and empathy and with respect to their confidentiality and privacy
• Electronic Medical Records (EMR) – patient look up and data entry
• Ensure that all documentation is complete and accurate
• Patient follow up and quality assurance
• Assist with community, medical and non-profit presentations
• Ensuring Health Canada documentation is complete and accurate
• Ensuring patients have registered with one (1) or more Licensed Producers prior to completing the appointment
• Ongoing patient support as required
• Liaison between patient, MD/NP and LP as required by patient
• Support and/or perform clinic administration duties as required