Description:
- Maintain contact with existing client base by supporting relationships and developing sales opportunities via calling/or email
- Pro-actively contact all prospects and identify qualified leads; acquire information regarding clients’ needs and satisfaction, lead nurturing, and customer info regarding expired equipment/buy-out requests
- Screen inbound leads using Marketing Automation software from sources such as website and landing page forms (Canon.ca), and direct phone calls
- Qualify leads and set up appointments for appropriate Outside Sales Representatives and follow-up on actions with sales and service
- Manage prospect lists and generate quality leads by scheduling product demonstrations and invitations to special events
- Update CRM (Salesforce) customer data and record information from new leads and prospects
- Achieve monthly quotas for closed business and Sales Qualified Leads in Salesforce
To Succeed, You Will Need:
- Experience in High-volume prospective customer calling, appointment setting, lead generation, and nurturing customer success
- Excellent communication skills, including the ability to craft exciting emails that pique prospect interest and result in new business
- A high level of professionalism to understand customer issues and identify an appropriate resolution or response
- Strong project and process management skills to develop and continuously improve call scripts and take customer notes
- CRM and technical skills to enter data notes and lookup client information in Salesforce or other databases
- Ability to manage calls and email efficiently