Description:
Key Responsibilities
- Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Maintain knowledge and awareness of all company policies and procedures
- Follow all current departmental procedures, processes and methodologies
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager; Other duties as required
To Succeed, You Will Have
- Customer service / call center experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong “customer first” attitude
- Good organizational skills and strong time-management techniques
- Works well under pressure and in a fast-paced environment
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes
Why Join?
HYBRID WORK
- This position offers a Hybrid work schedule. You will be required to be in the office Mondays and Wednesdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance).
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools