Bilingual Call Center Agent

Description:

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Work-style Program offers the best of both situations: structure and sociability with independence and flexibility.

Key Responsibilities
Assist the Field Service Technicians to maintain a response time of four (4) hours by:

• balancing technicians workload
• assigning service calls
• maintaining appointment schedules
• monitoring, responding to GPS alerts and managing the GPS mapping in order to identify Technicians status and location
• monitoring and responding to messages from Field Service Technicians, Managers, and Service Agents
• Respond to customer calls to support the team as required

To Succeed, You Will Have:

• Fluency in English and French
• Ability to quickly learn in-house systems, policies, procedures
• Experience with using Google Maps
• Basic MS-Office skills
• 1-3 years of related work experience