Description:
We're looking for you to join our team at CIBC as an Indigenous Banking Markets Director in Ontario.
As the Director, you're responsible for meeting the needs of your Indigenous clients by driving commercial business growth by working as the key relationship manager for our clients. You'll manage and grow a portfolio by proactively developing new business opportunities in the community, and ensuring your clients' daily banking needs are being met at the highest level. You will leverage partnerships with the market team and coordinate with key internal partners across our organization to deliver a broader range of Commercial Banking and financial solutions.
If you have exceptional leadership skills, developed business credit management skills, a variety of experience in working with commercial banking clients, and a passion for working within a client-centric environment that aligns to a strong performance culture, then you're in the right place
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
Relationship Building – Create an environment which fosters an exceptional service culture, supports partnering behavior and capitalizes on individuals’ expertise to provide “best in class” service and overall relationship management to our clients. Manage relationship with Indigenous commercial clients, responsible to be the client advocate within the Bank, proactively work with relevant internal banking partners. Actively monitor and manage the profitability of CIBC’s relationship with Indigenous clients within the context of building a long-term mutually beneficial relationship through an approach that remains respectful about the client’s culture, community and values, and fully understanding the goals, objectives and status of the client’s business. Ensure that we deliver a one team approach by ensuring that we present solutions that address every aspect of the Indigenous client’s relationship with CIBC. Conduct client relationship reviews annually and support Net Promoter Score activities to ensure retention.
Business Development – Continuously update knowledge on new products and remain current with Indigenous initiatives/programs offered by internal partners that may be of value to clients. Originate new client relationships that leverage knowledge and expertise, CIBC’s capabilities and that meet CIBC risk tolerances and profitability hurdles, to grow the Indigenous Banking business and CIBC’s overall Indigenous portfolio. Proactively assess client needs and propose products/solutions to meet those needs and the client’s broader business objectives. Ensure that clients continue to be aware of the benefits of using these products, as well as new products available to them.
Credit Management – Structure, negotiate and document credit and cash management arrangements with clients and prospects that meet client needs. Accountable for credit risk, credit expiries and the credit application process. Ensure a thorough understanding of the client’s business and ensure risk ratings reflect the inherent risk at all times
Risk Management - Identifies, in a timely manner, any deteriorating credit situations and takes the necessary steps to protect the Bank’s position, including early advice to Credit Risk Management, and referral to a high risk manager (if applicable). Manage all dealings internally and with clients in a manner consistent with the standards prescribed by CIBC policies and procedures, including Reputation and Legal Risk, Anti-Money Laundering, Code of Conduct, Credit Management, etc.
Leadership – Provide active leadership and guidance to Commercial Banking Relationship Managers in executing and managing client relationships, including delivery of credit and cash management services. Create an environment which supports partnering behavior and capitalizes on individuals’ expertise to provide “best in class” service to our clients. Build team and individual capabilities to ensure employees are capable of delivering on Commercial Banking’s value proposition.