Banking Centre Manager

Description:

CIBC is building a relationship-oriented bank for the modern world and is looking for talented, passionate professionals who are dedicated to doing what’s right for clients. As a member of the Personal and Business Banking Team, you'll lead a high-performing team, helping clients secure their futures, own homes, and set up businesses. This is a temporary (fixed term) position based in Lower Sackville with full-time hours.

Key Responsibilities:

• Lead by example to deepen client relationships and meet financial needs while providing high standards of service.

• Advocate CIBC within the community to develop new and existing client relationships.

• Encourage employees to resolve client complaints quickly and escalate when necessary.

• Create a culture of teamwork, ensuring clients are served by the best team members to meet their needs.

• Monitor business performance and implement action plans to close gaps.

• Provide coaching and support to team members, helping them develop and achieve team goals.

• Act as an owner, taking initiative to deliver results and improve performance.

Qualifications:

• Client-first approach, with the ability to find the right solutions for clients.

• Goal-oriented, driven by accomplishing goals and making a meaningful impact.

• Passion for people with the ability to develop and coach team members.

• Certified professional with current accreditation and good standing in Mutual Funds License (Canadian Securities Course or Investment Funds in Canada).

• Additional certifications such as BCO, BME, CPH, WME, or CFP are an asset.

• Strong leadership skills with experience in managing people and delivering results.

• Demonstrated ability to thrive in a dynamic and fast-paced environment.

What CIBC Offers:

• Competitive compensation and banking benefits.

• Wellbeing support and employee assistance programs.

• Social, points-based recognition program (MomentMakers).

• Opportunities for career development and to contribute to the community.

• A supportive, inclusive work environment where values like trust, teamwork, and accountability are essential.

Conditions of Employment:

• Legally eligible to work in Canada.

• Ability to work flexible banking hours, including evenings and weekends.

• Accommodation available for candidates who require it during the application process.