Band 3 - Manager, It Operations

Description:

The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support.

This position reports to a Director and provides leadership to support the delivery of critical applications, ensuring the confidentiality, integrity and availability of the applications. The Manager is also responsible for service management of the outsourced contracted services related to line of business applications including planning, execution and operation of the Social Sector mission critical applications. The position ensures that all applications meet expectations for availability, deliverables and special processing e.g. monthly income assistance cheque production. In addition, the position is responsible for following ITIL standard processes such as incident management, problem management, change management, capacity management. This position works extensively with external service providers to ensure that contract obligations and deliverables are met. It also provides advice on new development initiatives, application standards and operational impacts of infrastructure changes.

As the Branch transforms and transitions its service delivery approach to include greater DevOps practices (including platform teams, Continuous Integration/Continuous Deployment, automated testing, etc.), this position will be significantly involved in these transformation activities. As such, the position will be expected to be experienced with ITIL, DevOps and service transformation.

Job Requirements:

• Degree or diploma in computer science, business administration, or related field OR an equivalent combination of education and experience may be considered.
• 5 years experience in a leadership capacity, accountable for one or more technical IM/IT functions in a large-scale, decentralized organization.
• 5 years experience managing a portfolio of clients in a customer service environment.
• Experience leading and resolving complex staff and/or client issues.
• Experience leading teams through change.

Preference may be given to applicants with the following:

• Experience with DevOps environments and practices
• Experience working with agile practices and agile software development.
• Experience with Test Automation.
• Experience with Continual Integration/Continual Deployment environments.
• Experience with larger organizational transformation (ie., new operating model implementations)
• Experience with Change Management practices.