Description:
Responsibilities
Audio-Visual (60%)
- Assist with the setup, operation, and troubleshooting of sound, lighting, projection, musical equipment, and special effects for campus performances and events.
- Ensure safe working conditions and practices related to AV operations; provide support in training and setup for events across the university.
- Collaborate with the Music Department and other campus units to coordinate scheduling of AV-related resources—both human and technical—for events and performances.
- Support the installation, configuration, maintenance, and troubleshooting of AV-related software (e.g., Zoom Rooms) and hardware (e.g., digital signage, projectors, classroom technology) in alignment with IT service level agreements.
- Contribute to the recruitment, training, scheduling, and evaluation of Student Assistants (Work-Study and Summer contracts),
- Assist in managing AV equipment, including inventory tracking, capacity monitoring, and procurement planning.
- Support the AV Manager in coordinating with external vendors to ensure timely and efficient completion of AV-related projects.
- Assist in reviewing and analyzing AV systems to identify areas for improved efficiency, capability, and safety.
- Contribute input to long-term strategic planning for AV technology integration, particularly in classroom and learning environments.
- Recommend and implement industry-standard AV solutions that align with the university’s goals and operational needs.
- Provide support for maintenance, replacement, and purchasing of university-owned AV equipment, including inventory and storage oversight.
- Maintain an inventory of AV-related consumables to ensure availability and reduce equipment downtime.
- Assist in managing incoming AV service requests across departments, balancing priorities and scheduling appropriately.
- Ensure Student Senate events are equipped and staffed appropriately, typically through coordination with the Student Senate Sound Coordinator or similar roles.
- Provide consultation and support for AV needs related to student events in the Student Recreation Center.
- Offer guidance and technical assistance to faculty and instructors in the use of AV equipment during the academic year.
- Collaborate with the AV Manager to enhance and develop AV services supporting the university’s broader mission.
Information Technology (40%)
- Support the IT Support Technician in monitoring and responding to Help Desk tickets, including categorization, status updates, assignment, and first-level troubleshooting (e.g., password resets, printing support).
- Provide technical support for classroom technology, including computers, projectors, Zoom systems, touchscreens, displays, and imaging devices used in teaching spaces.
- Assist faculty, staff, and students in using and troubleshooting various IT hardware and software with professionalism and efficiency.
- Assist the Desktop Manager in imaging, updating, and maintaining all university-issued desktop and laptop systems, including those in classrooms, labs, libraries, and faculty/staff offices.
- Facilitate onboarding of new faculty and staff by providing setup assistance and orientation on their assigned devices, system access, software portals, and university services.
- Collaborate with other IT team members to support ongoing technology operations and projects as required.
Preferred Skills and Attributes
- Excellent analytical, logical thinking, and troubleshooting skills.
- Effective verbal and written communication skills.
- Cooperative, service-oriented, and willing to support colleagues.
- Ability (or willingness to learn) to manage tasks, delegate, and meet deadlines.
- Familiarity with Google Workspace, Microsoft Office Suite, and both Windows and macOS systems (or willingness to learn).
Education, Training & Certifications
- 2-year diploma in Audio/Visual or equivalent; 1–2 years of related experience preferred.
- Strong understanding of AV equipment, software, and AV safety protocols.
- CTS (Certified Technology Specialist) is an asset.