Associate It Consultant

Description:

We expect our team to deliver solutions through a combination of diverse, real world experience and a sense of urgency, commitment, collaboration and bias for results. We look for candidates with a proven history of continuous learning & skills development, exploration, superior customer service, and community involvement. The ideal candidate will be naturally analytical and thrive in an ever-changing, entrepreneurial environment which is high on team camaraderie and committed to our shared root values.

Positions Responsibilities

• Work within a small team on ongoing IT project and program management activities including, but not limited to:

  • Support ITD Site Managers on various IT transformation initiatives and operational responsibilities

  • Assisting with the implementations and support of various IT projects and audits

  • Conducting business analysis and solution research to support IT strategy

  • Maintaining standard operating procedures, workflows, and diagrams

  • Performing IT performance analysis, intelligence gathering, and operational reporting

  • Conducting IT stakeholder interviews and surveys

  • Managing key operational strategic initiatives and related IT risk remediation

  • Providing ad-hoc, white-glove end-user assistance when and where needed

  • Continually build and improve support and management process documentation

  • Stay abreast of client needs at all times and address with urgency

  • Communicate constantly with co-workers and clients to ensure clients' expectations are met and exceeded

  • Manage client communication threads & technical documentation

Requirements

• Minimum 5 years progressive work experience demonstrating excellent analytical, organizational and customer service aptitude.

• Preferably have worked in the IT services industry providing solutions and support to clients

• Excellent customer service skills: communication skills (both verbal and written)

• Ability to multi-task and possess strong organizational skills

• Strong customer interaction and follow-up skills

• Assertive, customer-oriented and goal-driven attitude

• Attention to detail: punctuality, scheduling, presentations, standard operating procedures, configuration documentation, emails

• Ability to use good judgment to effectively prioritize work