Associate It Business Analyst

Description:

You will be responsible for coordinating observability tools onboarding and reporting to minimize IT risks and system outages. This includes coordination of dashboard reporting and application onboarding for New Relic, Moogsoft, xMatters, and synthetic monitoring systems, as well as their integrations. The role also involves tracking and reporting on licensing and infrastructure costs, running billing queries, contributing to budget forecasting models, and ensuring efficient use of allocated software licensing. The analyst will focus on identifying and capitalizing on cost reduction opportunities and will also be involved in governance of Incident Management and service level processes for New Relic and xMatters administration.

Responsibilities

• New Relic and xMatters administration
• Incident Management and service level governance.
• License Management
• Billing analysis, Budget forecasting
• Audit end user infrastructure charges (workstations, VDI, etc)
• License tracking database ownership and administration