Associate Human Resources Transaction Management

Description:

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.
Name and Description of Hiring Department:

The Employee Services group is responsible for providing support to employees of Bell Canada and its subsidiaries. These services include payroll administration, human resources transactions, management of transfers of unionized staff, including eligibility for the Employee Discount Program.
The HR Transaction Assistant/Group is responsible for interpreting, analyzing, explaining Human Resources rules, plans and policies. She validates all HR transactions of various levels of complexity with applicants from all Bell Canada entities and ensures the integrity of the information while respecting the very tight turnaround times and high level of quality required by the service agreements negotiated with our clients. She acts as an intermediary between the various internal and external client groups to ensure the updating and maintenance of employee and retiree files and the organizational structure of Bell Canada and its subsidiaries. She also makes recommendations on transactions and work processes such as data entry and must support the administrative assistants and ensure that deadlines are met.
Responsibilities:

• Receive by phone or in writing the clients' requests, analyze them and answer them within specific deadlines, making sure to make the necessary corrections to avoid payroll errors
• Guide the administrative assistants in the use of the various self-service tools and refer them to the right people when appropriate
• Identify and evaluate problems and suggest appropriate solutions to the people responsible in order to contribute to the improvement of our processes
• Respond to client requests and provide coaching on the application of HR processes, policies and government legislation
• Extract, process and investigate discrepancy reports to ensure data quality and correct if necessary
• Compile or extract reports for analysis using various tools and databases

Essential Skills and Abilities:

• Bilingual: French/English (read, spoken, written)
• As part of the job, this person will be required to produce documents in French & English
• Strong attention to detail to ensure accuracy of information for clients
• Good organizational and planning skills, good priority management, ability to meet tight deadlines and manage stress well
• Ability to work and evolve in a constantly changing environment with multiple priorities, volume fluctuations and tight deadlines
• Ability to deal with and influence sometimes difficult employees or customers using empathy, diplomacy and tact
• Make quick decisions, identify obstacles, take appropriate action, exercise initiative and judgment, and propose solutions and process improvements
• Be recognized for teamwork
• MS Word intermediate level
• MS Excel intermediate level

Desired Skills and Abilities:

• Good knowledge of SAP (HR)
• Experience in call center