Description:

Reporting to the Director, Construction, Energy & Facilities Management, the Associate Director Facilities Management, Customer Services and Security is responsible for the strategic planning, leadership, support and improving the programs within the facilities management, customer services and corporate security units. These programs include building operations, demand repairs, preventative maintenance, janitorial services, room bookings, utilities’ management, legislative compliance, building emergency repairs, emergency response and life safety, corporate security, building security, risk management, cafeteria services and corporate customer service.

Education

• Post-secondary degree or diploma in Engineering, Building Systems Management, Facilities Management or a related licensed trade.
• Completion of recognized facilities management training program, such as the Facilities Management Administrator Designation of the BOMA Institute.
• Post-secondary education in Law and Security Administration is an asset.
• Completion of the following courses: Law, Contract Administration, Risk Management, Budget Management and Forecasting, Preventative Maintenance software, Project Management, and Energy Management are an asset.
• An equivalent combination of experience, qualifications and education may be considered.

Knowledge

• Minimum of 10 years progressive experience in facilities management in a medium to large organization with diverse building portfolio
• A minimum of 7 years progressive experience managing a facilities operations and trades workforce.
• Minimum of 5 years progressive experience in building security.
• Experience managing a corporate customer service function with preference given to a multi-channel contact centre is preferred.
• Experience working within a Municipal setting, or in a medium to large organization of a complex diverse nature is preferred.
• Completion of recognized courses in Facility Management, Building Automation Systems, HVAC, Electrical and Plumbing systems, Building Sciences, Occupational Health and Safety Security Administration and Asbestos Management.
• Certification / license as a Certified Engineering Technologist (OACETT) or as a Professional Engineer (P. Eng) with the Professional Engineers of Ontario (PEO) or as an Architect (OAA) or as a licensed trade person under the Ontario College of Trades.
• Project Management Professional (PMP) certification is preferred.
• Completion of Municipal certification (AMCTO, MAP, MAFP, etc.) considered an asset.
• Knowledge and experience with various building codes (Ontario Building Code, Ontario Fire Code, Electrical Safety Association, ASHRAE, Canadian Elevator Safety Act, etc).
• Proven interpersonal, customer service, de-escalation, negotiating and planning skills with the ability to coordinate activities amongst multiple stakeholders.
• Proven experience in change management, risk management and strategic planning and people management.
• Design and/or construction experience with project management is preferred.