Description:
We are in search of Assistant Store Managers (ASMs) to join the Bell Corporate Stores Team. We are a high-performance telecommunications sales channel driven by a culture of pride. We are committed to:
- Providing an exceptional retail experience for our clients
- Creating a great place to work for our people and
- Being the benchmark for all other sales channels to follow.
ASMs are expected to keep themselves and their team up to date on policies and procedures, product knowledge and industry knowledge. In accordance to Corporate Store visual merchandising standards, Store Managers must ensure that stores are well maintained and display up-to-date offers and in-store elements.
Responsibilities
- Provides secondary leadership to the Store Manager and is responsible for the performance of all employees in the absence of the Store Manager.
- Acting as a “manager-in-training”, the ASM assists the SM with on-the-floor coaching.
- Contributes to the overall achievement of Store Sales Targets for all lines of business including Wireless, Satellite, Internet by assisting the Store Manager as well as by their personal sales contribution.
- Ensures a high level client of satisfaction by overseeing all aspects of in-store Service and Product Assistance (SPA) * (*dedicated SPA area in select stores)
- Where applicable, provides coaching to Service + Product Consultants (SPCs) to retain customers and drive additional store revenue through add-on accessories, warranties, and additional services.
- Helps Store Manager to manage in-store inventory and cash controls by ensuring adherence to all operations policies and procedures with specific focus on post-sales support (e.g. repairs, returns, loaners)
- Ensures accuracy of all in-store transactions
- Maintains two-way communications by employing all business communication tools such as the company intranet, voicemail broadcast and e-mail.
- Maintains accurate in-store merchandising according to visual standards and current marketing promotions
- Ensures a high level of store maintenance