Description:
The Assistant Sales Manager will be responsible for supporting the development of new strategic ticketing and events initiatives, leading a groups' book of business, and playing an integral role in directly leading a group of Account Executives to achieving our department objectives. The primary focus of this role will be to support Toronto FC & the Toronto Argonauts playing out of BMO Field.
Working in partnership with the sales leadership group, this person brings an innovative approach to problem solving and adapts quickly in a fast-paced environment. This person has demonstrated outstanding skills in leadership, communication and organization and is driven to help people achieve their goals.
- Encourage and cultivate an environment of equity where the team feels safe to be themselves, valued for their contributions, can do their best work and have fun doing it
- Lead and support the conceptualization, development, and execution of new group sales initiatives
- Implement new sales campaigns, including developing email communications in Trello and collecting campaign metrics in Salesforce
- Support Account Executives and Account Managers in their onboard training, and their professional growth and development
- Facilitate 1-on-1 functional coaching, quarterly calibration and annual performance reviews
- Work in conjunction with the entire Ticket Sales and Membership teams to reach department goals and objectives
- Fulfill match day responsibilities for both Toronto FC & Toronto Argonauts, including but not limited to greeting clients, helping with lead prospecting initiatives and managing on field group activities (pre and post-game)
- Meet or exceed quarterly and annual Ticket Sales & Service revenue targets and objectives, maintaining a dedicated book of business
- Research, build and implement group sales programs with nonprofits, youth soccer leagues and businesses around the Greater Toronto Area
- Provide outstanding service through outbound calling campaigns and client meetings
- You will need to be prepared to shift focus as the demands of the business evolve. This could include helping with “Big Events” such as MLS Cup and Grey Cup celebrations
Qualifications
Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.
- Extraordinary team player and ability to thrive in a fast paced, entrepreneurial environment where quality, innovation and customer service is critical to organizational success
- Previous experience in developing sales and service relationships with a history of achieving sales targets
- Strong process orientation with the ability to gather support from peers and partners to inspire change and new programs
- Ability to mentor/lead/inspire people authentically and customized to their unique needs and perspectives. You are flexible with divergent thoughts and adopt team candor to build an inclusive culture and champion engagement
- Superior oral and written storytelling and communication skills, including expertise in the interpretation and presentation of results to a wide range of audiences
- Proven creativity in problem solving and innovation
- Available to work evenings, weekends and holidays as required
- Not a requirement but a benefit:
- Knowledge of the ticketing systems operations
- Strong database within sports and or entertainment and premium industries