Description:
What will you do?*
The Assistant Manager, Ticketing has leadership, sales, and administration responsibilities to elevate business results, optimize our processes and technology and inspire our workforce in all PNE business channels. This position will divide its time on average with 30% account management, 50% ticketing operations & process management, and 20% leadership & administrative activities. The duties include, but are not limited to:
Account Management
- Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize processes and technology.
- Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.
- Provide timely ticket reporting for internal and external events.
- Communicate with stakeholders on event build information for websites and e-blasts,
- Proof guest communications for pre-sales, announcements, cancelations, and event updates.
- Represents the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.
Ticketing Operations & Process Management
- Assist with managing and maintaining online ticketing systems and processes
- Manage/provide onsite support for the Box Office during events
- Responsible for accuracy of event build set ups, maximizing ticket sales, and settlement processes for a variety of Promoters for onsite & offsite events, as well as all PNE internal events (Playland, Fright Nights, PNE Fair etc.).
- Maintain high levels of security, safety and fraud controls and ensure seamless scanning with access control systems.
- Assist with managing inventory controls for all ticketing assets (Scanners, Ticket stock, wristbands, Printers, laptops etc.).
- Maximize use of ticketing platform functionality and call center technology including general maintenance and implementation of new product offerings.
- Work closely with Marketing Team on Google analytics analysis, SEO, event emails, social media & TicketLeader branding.