Description:
You are an all-star team motivator that has experience leading by example and directing the Cast and Crew in delivering the ultimate movie-going experience by radiating our Company Values and applying policies and procedures. You understand what it takes to provide exceptional Guest Service and are energized by communicating with others. In supporting the Theatre Management Team, you will demonstrate many accountabilities, and enjoy having fun and encouraging a work environment that maintains team focus and demonstrates results... and YOU love movies!
THE JOB:
- Manage daily operations of the theatre complex (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment & procedure training, safety of Guests & Cast, and film & product quality)
- Assist with the execution of operational policies and procedures. Ensure that internal controls within the complex are in place, routinely evaluated, and followed
- Assist with the selection, training & development, and employment experience of the Cast
- Assist with the administration and operation of all pertinent systems (POS, audit documentation, training programs & projection)
- Communicate on an ongoing basis with the management team, including the General Manager, by attending all schedule meetings and by use of the communication tools provided
- Communicate and respond to outside resources including Emergency Service personnel, Cinema Support Centre personnel, Operational leaders, Suppliers, Contractors, and Community Groups to identify and resolve daily operational issues or concerns, as needed
- Keep abreast of industry and facility related information to ensure current and up-to-date operations of the complex
- Assist with the monitoring of Guest satisfaction; determine opportunities to enhance the movie-going experience and respond appropriately to challenges or obstacles that reduce positive Guest interaction
- Greet and engage Guests and make them feel special - helping to create memorable experience
- Be available and visible to Cast and Guests; observe and assist with potential issues
- Provide consistent performance feedback to Cast members and address performance issues in a timely manner using effective performance management tools
- Work safely and ensure Cast members are made aware of and follow safe work practices. Be prepared to respond in the event of an emergency, as required, including the coordination of Guest evacuation