Assistant Manager

Description:

We are seeking an experienced front desk leader with basic IT experience and web design. During the winter we run a small dedicated crew with a heavy emphasis on Teamwork. The front Desk staff are the face of our business. An intricate knowledge of all packages, special offers, tours, various classes of accommodations and RV sites will be required. IT tasks could include maintaining our business networks (guest wifi etc), management of our digital accounts and computers. Web design tasks can include designing a new website using square space, editing multimedia and setting up presentations. It is imperative that Front Desk staff be friendly, greet people on entering the building, and strive to make a customer’s visit to the Northern Rockies Lodge most enjoyable. As Front desk manager you will be team leader and therefore responsible for schedules and must maintain an oversight that the department is efficient and consistent with company policy

Responsibilities

• Operate front desk with minimal supervision
• General office duties including filing and billing
• Greet customers at entrance – make them aware of hotel, restaurant, gas station,

RV campground and floatplane tours

• Answer phones, reply to email inquiries
• Operate gas station from front desk gas console
• Front desk nightly audit and record keeping of statistics with Microsoft Excel
• Operate cash machine and restock gift shop
• Maintaining a clean workplace, and reception area (dusting, cleaning windows, vacuuming etc)
• Maintaining our digital systems and webservices
• Website design and multimedia work
• Assisting in other departments when needed (housekeeping, service, kitchen)

Requirements:

• Native / near-native level of English
• Previous experience working hotel front desk or office reception
• Marketing and/or IT experience, design experience in Adobe Photoshop
• Demonstrates good knowledge of customer service and has excellent computer skills
• Canadian citizen / permanent residence or have a valid work visa

Pluses:

• Speak another language, especially German and French
• Tourism or marketing degree and / or practicum
• Serving it right