Manage daily operations of the theatre complex (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment & procedure training, safety of Guests & Cast, and film & product quality)
Assist with the execution of operational policies and procedures. Ensure that internal controls within the complex are in place, routinely evaluated, and followed
Assist with the selection, training & development, and employment experience of the Cast
Assist with the administration and operation of all pertinent systems (POS, audit documentation, training programs & projection)
Communicate on an ongoing basis with the management team, including the General Manager, by attending all schedule meetings and by use of the communication tools provided
Communicate and respond to outside resources including Emergency Service personnel, Cinema Support Centre personnel, Operational leaders, Suppliers, Contractors, and Community Groups to identify and resolve daily operational issues or concerns, as needed
Keep abreast of industry and facility related information to ensure current and up-to-date operations of the complex
Assist with the monitoring of Guest satisfaction; determine opportunities to enhance the movie-going experience and respond appropriately to challenges or obstacles that reduce positive Guest interaction
Greet and engage Guests and make them feel special - helping to create memorable experience
Be available and visible to Cast and Guests; observe and assist with potential issues
Provide consistent performance feedback to Cast members and address performance issues in a timely manner using effective performance management tools
Work safely and ensure Cast members are made aware of and follow safe work practices. Be prepared to respond in the event of an emergency, as required, including the coordination of Guest evacuation