Description:
Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Assisting the Operational and Financial Management of the Property
- Verifies that all brand standards are being maintained in each area of the property.
- Verifies that all team members meet or exceed all brand requirements.
- Manages the operation of the all property departments.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Verifies that a viable key control program is in place.
- Maintains current licenses and permits as prescribed by local, state and federal agencies.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Complies with all corporate accounting procedures.
- Performs required annual Quality audit with GM and RD.