Applications Specialist

Description:

The Applications Specialist is responsible for supporting the Lead and Manager in implementing and
maintaining TPL’s enterprise applications on premises or in the cloud. The Specialist provides subject
matter expertise on a grouping of applications, for either library services or corporate applications, and
provides support in the selection and implementation of new applications. The Specialist is also responsible
for on-going operational support which includes problem/incident resolution, routine maintenance, and
delivering on enhancement and change requests. The Specialist also supports application roadmap
planning and is accountable for maintaining current awareness of vendor product development cycles. In
supporting the application portfolio, this Specialist works with business stakeholders to ensure applications
deliver value and are meeting business requirements for functionality, availability, and performance.

DUTIES:

Under the general direction of the designated Lead, and working within a team structure, this position is
responsible for duties in Applications Selection & Implementation and in Applications Management &
Support:

Application Selection and Implementation

Working with the Enterprise Project Management Office (ePMO) on new application solution
projects, Requests For Proposals (RFP), providing subject matter expertise in solution architecture
requirements, design & build, analysis, evaluation, integration, implementation, and transition to
operational support.

Partnering and engaging with application vendors to ensure quality application delivery to meet
business requirements.

Analyzing and translating business requirements into practical technical solutions that fit into the
Library’s overall technical architecture, future direction, and strategic plans.

Participating in business workflow and process discussions in order to translate these to technical
solutions

Creating technical specification and application support documentation
Creating quality support documentation for new applications and providing training to support

team members (including Service Desk staff), for successful transition for application management
& support.

Leveraging emerging technologies, processes, and disciplines to deliver best in class technical
solutions, applications, and system integrations