Efficiently resolve 3rd tier customer support cases and other cases escalated from other support teams with a focus on automotive and autonomous driving applications
Provide technical expertise and participating in our sales process coordinating and delivering demonstrations and product evaluations within the automotive market, including coordination of the Automotive demonstration fleet
Work closely with Sales and Business Development in accordance with the market needs and agreed priorities
Direct cases escalated onward to our product development group
Offer support and training to our Sales and Support teams to successfully demonstrate and support products within the automotive market, both remotely and on-site
Create and maintain training material and application notes, conduct internal and external training, and offering input to customer requirements for automotive-related products
Represent the support organization in new product development
Accept new products, services, and product enhancements into the support organization, developing material, and training support colleagues
Qualifications:
Must-Have:
Degree in Geomatics Engineering, Electrical Engineering, a related discipline, or equivalent experience
2+ years’ experience in a technical support role or related industry experience
Exceptional interpersonal skills and ability to get on with others
English fluency with excellent verbal and written skills
Able and willing to travel occasionally within North America and internationally
Key Success Factors:
High attention to detail and exceedingly organized
Strong multitasker with keen ability to prioritize
Self-motivated team player with proven problem-solving skills
Outgoing and energetic with exceptional people skills
Works well in a collaborative environment
Excellent written and presentation communication skills