Description:
As an Application Support Engineer, you will serve as a trusted technical advisor and support specialist to our customers. You will work across the entire software lifecycle—performing requirement analysis, functional and technical design, coding, configuration, testing, deployment, and ongoing support. Your goal is to ensure stable, efficient, and secure application environments that meet clients’ technical and business needs.
Primary Responsibilities
- Requirements & Design: Analyze business and technical requirements in collaboration with customers, application vendors, and system administrators; create clear functional and technical design documentation.
- Issue Resolution & Support: Identify root causes of reported issues—whether network, hardware, process, or software—and coordinate with the appropriate teams to drive resolutions. Keep customers informed throughout the process.
- Configuration & Development: Configure commercial applications (including image capturing, facial recognition, and SQL databases) to meet technical requirements. Develop and maintain code to support new features and enhancements.
- Testing & Deployment: Package and deploy code releases to various environments, including User Acceptance Testing and Production, following change management processes and proper documentation.
- Ongoing Maintenance: Provide 2nd and 3rd level support for applications and related software. Partner with Development and Project Managers on status updates and ensure timely completion of deliverables.
Secondary Responsibilities
- Manage incoming implementation requests from clients and vendors.
- Participate in regular status meetings with the Manager to provide updates on progress and issues.
- Troubleshoot and resolve production issues at both server and client endpoints.
- Perform additional related tasks as assigned to support the overall IT team.