Appeals Officer

Description:

Reporting to the Appeals Lead, the Appeals Officer supports the appeal process by providing effective case management by problem solving sensitive and complex file issues, coordinating the scheduling of hearings, preparing time extension files for the Minister’s Delegate, and finding efficiencies in the process.

The Appeals Officer acts as the active and primary contact person for parties to an appeal, providing an informed and consistent hearing process in accordance with a number of policies, guidelines, and related legislation.

This position involves making case file notes, briefing materials and creating a wide variety of written documents to provide information to parties on their appeals or senior management on sensitive files. It is essential for the Appeals Officer to maintain contact with parties throughout the appeal process, and identify and address any pre-hearing matters to ensure full participation in hearings.

Duties include but are not limited to:

• Providing administrative support for all appeals by making contact to obtain, clarify and confirm pertinent information required to facilitate timely appeals;
• Informing, educating and consulting with parties and stakeholders on appeals and the appeal process;
• Managing complex appeals;
• Providing support in the development and implementation of appeal processes and procedures.