Description:
Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style. With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:
- Lead, coach, mentor and supervise field staff while overseeing Peace Officer operations and complaint response
- Oversee frontline staff who apply and enforce Municipal, Provincial or Federal Laws (limited)
- Conduct training, regular performance appraisals and providing coaching, mentoring and corrective performance measures when required
- Build a respectful workplace culture, embracing diversity and promoting inclusiveness on your team
- Schedule staff covering 18-20 hours a day and 365 days a year
- Provide input on performance measures, policy development, enforcement measures and staffing levels to meet operational demands with consideration for inclusiveness
- Monitor communications and maintain awareness through dispatch of street level deployments to ensure appropriate and timely response levels meet established guidelines
- Address customer concerns for investigation and resolution, or re-direct for appropriate follow up
- Ensure orientations and training records are up to date, consistent and stored appropriately
- Be a resource to staff regarding safety and enforcement direction/discretion
- Respond to general complaints and conduct patrols for authorities under Municipal bylaws, Provincial Acts and Federal Legislation (limited)
- Coordinate education programs; identify gaps in programs and work to overcome them
- Identify and train staff to assist with education programs for schools
- Assist with policy and procedure development and work to ensure that best practices for safety and security are followed; Ensure that an equity lens such as GBA+ or Anti-racism is included
- Build and maintain positive relationships with Edmonton’s diverse communities, the public, and internal and external stakeholders
- Provide field presence to supplement staffing when necessary
- Perform other related duties as required
Qualifications :
- Completion of a Diploma in Conservation Enforcement, Law Enforcement, Criminology or equivalent discipline from a recognized college; additional supervisory course work is required
- Minimum 5 years of customer service experience
- Minimum 3 years of diverse law enforcement experience
- Minimum 1 year of supervisory experience in a related supervisory capacity
- Must possess the Provincial Community Peace Officer I designation with completion of the Community Peace Officer Induction Program - CPOIP
- Demonstrated understanding of racism and discrimination as it pertains to law enforcement, and how bias can influence behaviour and decisions
- Demonstrated ability to communicate inclusively and respectfully with diverse community members and work inclusively as a leader of a diverse team
- Excellent knowledge of and demonstrated results in the effective application of a uniformed enforcement unit
- Demonstrated understanding and effectiveness building, and supervising high performing teams
- Professional knowledge of the Peace Officer Program, applicable legislation, provincial requirements and standards including sound knowledge of the municipal bylaws related to this environment, particularly the Animal Licensing and Control Bylaw with the ability to interpret, quote, and defend bylaw requirements
- Demonstrated skill and experience interpreting and applying various levels of legislation
- Proven ability to work independently and effectively on confidential, sensitive and complex issues in a highly ambiguous, dynamic and demanding day-to-day environment
- Excellent supervisory, leadership, mentorship and change management skills required
- Skilled in exercising good tact and sound judgement when dealing with difficult situations, and recognize and react appropriately to dangerous situations
- Knowledge of safe work practices is required
- Knowledge of operational and tactical planning, communication and good computer literacy
- Ability to establish and maintain internal and external stakeholder relationships
- Excellent communication, organization, prioritization and time management skills are required
- Valid Alberta Class 5 Driver’s Licence (or provincial equivalent) and eligible to obtain and maintain a City Driver’s permit
- Possession of valid Standard First Aid and Basic CPR certificates
- Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
- Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style
- Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same
- Demonstrate the key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator
- Demonstrate service excellence, embracing diversity and promoting inclusiveness
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit (http://bit.ly/3bH2Ztv)
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit (http://bit.ly/2PLbz1w)
- Applicants may be tested
Asset:
- Experience with Animal Control or Park Ranger Peace Officer programs
- Experience handling animals in a similar environment
- Experience working or volunteering in your community or with racialized people and other equity seeking groups
- Knowledge of another language
- Knowledge of or training in harm reduction, anti-racism, Indigenous awareness and GBA+