Description:
Key responsibilities:
- Acts as first point of contact: concierge to alumni, internal and external stakeholders.
- Provides excellent customer service to alumni and others in response to email and phone inquiries, and requests for information.
- Supports initiatives and activities to create and implement local and global chapters.
- Liaises with internal and external stakeholders to provide post-graduate support/services to alumni.
- Coordinates reports and data management activities in Salesforce and Banner.
- Supports Alumni Relations events by playing a key role in coordination and execution.
- Serves as the administrator of the Alumni Relations LinkedIn group.
- Supports the coordination and creation of meeting materials, reports and minute taking.
- Other duties as assigned.
Educational and Experience Requirements:
- Three-year advanced diploma from a recognized post-secondary institution or relevant, preferably in the field of Business and/or Marketing.
- Minimum two (2) years of experience providing administrative and office support.
- Experience working in a post-secondary or similar environment.
- Knowledgeable and experience in Software skills – i.e., MS Suite, Salesforce, Banner, Fast, Cornerstone, and other College platforms is needed.
- Event planning and digital marketing an asset.
- Experience in developing and executing multi-media campaigns.
- Experience developing weekly curriculum for children.
- Experience in fundraising is an asset.
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Skills and Attributes:
- Solid problem-solving skills: ability to troubleshoot and resolve conflict; ability to prioritize.
- Excellent organizational and time management skills; ability to cope under pressure associated with the management of numerous high-volume tasks in a busy service environment; high level of accuracy and attention to detail.
- Tact and diplomacy are required when dealing with upset individuals and to exhibit good judgment.
- Demonstrated commitment to delivering excellent service to others as this is key to supporting the success of our students and our College.
- Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
- Flexibility in adapting to change and in participating in consultative decision-making processes.
- Available to work outside of regular hours.
- Must possess high professional standards and etiquette.
- Fluency in one of the following languages considered to be an asset: Vietnamese, Korean, Hindi, Punjabi, Cantonese, or Mandarin.
- Able to lift up to 50 lbs. for events.