Description:
KWE is currently looking for an Air Export Coordinator who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.
WHY KWE?
- On-going training and development to ensure your success.
- A fast-paced, dynamic, and fun environment with a great team.
- A generous bonus program linked to company & individual success.
- Competitive and equitable compensation packages.
- Dental, Medical, vision, Life, dependent life, and critical illness insurance.
- Employee Assistance Program.
- Paid time off benefits.
- Defined Contribution Pension plan after 2 years with company contribution of 3 percent.
- Immediate RRSP eligibility.
REQUIREMENTS
- Formal Academic Training in related field (CITT or CIFFA preferred) and two to four years related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
DETAILS OF THE JOB
- Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned accounts.
- Assist with the Air Export operation and sales, ensure accurate processing of paperwork to minimize errors.
- Complete accurate monthly reports as requested by management and customers.
- Coordinate shipments, provide information and alerts for air export customers and support the sales department in negotiating rates and quotes for services.
- Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing.
- Assist the division/department manager in the effective maintenance of the companies ISO Policies. Participate in meetings and overall objectives for the terminal.
- Comply with all safety policies, practices and procedures.
- Report all unsafe activities to supervisor and/or Human Resources.
- Receive guidance with respect to general objectives in most tasks and projects assigned. Determined methods, work sequence, scheduling, and how to achieve objectives of assignments; operate within specific policy guidelines.
- Provide back up support within department during busy periods, vacations and unexpected employee absences.
- Participate in proactive team efforts to achieve departmental and company goals.
- Perform all other job -related duties as required by management.