Advisor Customer Service

Description:

Are you someone who has the strong analytical and problem-solving skills? Do you have strong eye for business and a team orientation? We are looking for someone to join us who has outstanding customer service along with a flexible and adaptable approach. If this sound like a fit, apply today!

What you will do:

Customer Service

• Negotiate with shippers regarding the management of their daily account management and inventory imbalance corrections, drawing on knowledge of shipper business, pipeline operations, policies and procedures.

• Communicate daily system information to shippers through online notice posting and a variety of personal communication tools.

• Resolve issues through application of standard procedures, recommended modifications, and innovative ways developed from experience with previous assignments.

Gas Process Management

• Manage system gas accounts, including fuel gas, swing gas, and pipeline operational accounts; provide analysis of gas usage, and propose adjustments to maintain pipeline system balance.

• Evaluate system gas events, and propose remedial action based on comprehensive analysis of contributing factors.

• Liaise with internal stakeholders from gas control, measurement, commercial, IT and other areas of expertise to ensure seamless coordination of daily pipeline business activity.

Other Responsibilities

• Ensure outages are on track as posted, identify and resolves outage scheduling issues, escalate challenges where required.

• Recommend system improvements, and test design changes to ensure seamless implementation.

• Provide support for special projects and perform other responsibilities.

• Provide back up support to Gas Scheduling.