Description:
- Schedule and book patient appointments and follow-up appointments which includes booking urgent assessment appointments and complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both family and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
- Receive and register patients upon arrival.
- Ensure patient demographics and appropriate information is complete and accurate and follows up with appropriate parties as necessary.
- Advise appropriate professional that the patient has arrived.
- Perform referral functions including duties such as screening for information as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out patient questionnaires, and receiving and processing related paperwork.
- Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics.
- Follow up with appropriate team members as necessary.
- Type and distribute a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
- Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily schedule, and forwarding problems and complex queries to appropriate personnel.
What you bring
- Grade 12.
- Two year’s recent related experience or an equivalent combination of education, training and experience.
You also have the ability to:
- Keyboard 45 w.p.m.
- Possess knowledge of medical terminology.
- Communicate effectively both verbally and in writing.
- Deal with others effectively.
- Organize.
- Operate related equipment.
- Carry out the duties of the position.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.