Adminplus Member Specialist

Description:

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary:

The AdminPlus Member Specialist Team is responsible for the accuracy and maintenance of all employee eligibility information, sending written communications to AdminPlus clients and manage work priorities in a production environment.

As an AdminPlus Member Specialist, you will have the opportunity to join an exciting team supporting Plan Sponsors and Members while Interacting with AdminPlus Consultants, and internal stakeholders.

This position is part of the AdminPlus Operations team in Group Benefits Operations that provides service to a select number of clients that have chosen our Outsourced Administration Services.

What will you do?

• Manage and maintain member records for our AdminPlus block of business with a high degree of quality and accuracy

• Support ongoing member maintenance requests and issues

• Manage work priorities in a multi-functional, high-volume production environment

• Investigate, analyze and resolve employee data issues with internal and external clients using a solid understanding of client service

• Respond directly to client questions regarding eligibility issues

• Be measured against quality, efficiency and effectiveness measures to help you continuously improve

• Work collaboratively as a team to learn, improve and grow

What do you need to succeed?

• Superior customer service skills

• Solid analytical and problem-solving skills

• Organized and a self-starter

• Attention to detail

• Effective issue resolution skills

• Knowledge of Group benefits Administration (Flex knowledge is an asset)

• Knowledge of Member administration processes and systems

• Ability to work in a team setting and/or independently

• Expert verbal and written communication skills

• Ability to work under pressure, meet client needs and adapt to a changing environment

• Ability to handle diverse situations in a positive and professional manner

• Capacity to multitask in a fast-paced environment

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

Unique Requirements:

• Overtime may be required as dictated by work.

• Work week is Monday to Friday between 37.5 from 8am to 4pm

• A comprehensive paid training program to set you up for success

• A collaborative and interactive team environment that grooms you for success

• Many career opportunities available within Canadian Operations and SunLife

• knowledge gained about our business and products offers you the ability to move into a variety of career paths