Administrator Clinical Records

Description:

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

LifeWorks industry-leading employee assistance program supports employees and eligible family members in assessing their work, life, and health issues, and is delivered in-person, telephonically, through e-counselling, video counseling, First Chat, and our myEAP mobile application.
Our Clinical Records Administrator is responsible for the administrative quality of all clinical records completed by LifeWorks counsellor network, invoices, billing logs process, client file requests in the department.

• Receiving Clinical Files from our provider network and completing requests for file access
• Generate and manipulate reports for auditing purpose and daily processes
• Maintain file audit inbox and performing admin audit to Clinical Files received
• Overseeing special contracts regarding closure process and quarter audits. Acting as liaison between provider and clinical team
• Responding to the provider network with all administrative inquiries, acting as “first contact” to LifeWorks
• Educate providers on billing processes – timelines, processes, requirements
• Ensuring files are audited for completeness and no required information is missing
• Ensuring confidentiality is maintained in all aspects of workload while dealing with client, providers and/or other internal and external customers
• Completing data entry and data verification of Clinical Files and any documents received in the department
• Ensuring that provider invoices are complete, and accurate prior to approving them and submitting them to accounting for payment
• Generate reports and manipulate data in excel to ensure information is processed correctly for provider payment and prepare customer billing as per the timelines in place
• Other duties as assigned.