Description:
Although each assignment will differ in the work performed according to classification, the employee is expected to adhere to the following standards as related:
Demonstrated service skills required:
- Provides respectful, tactful, fair, and efficient service to a culturally diverse group of clients including students, faculty, staff, colleagues, affiliates, suppliers, and campus visitors.
- Excellent oral and written communication
- Coordinates and executes complex administrative tasks related to meetings and events bookings, travel arrangements.
- Performs financial duties such as reconciling journal vouchers, and processing expenses, credit card payments, and travel requisitions.
- Interacts with co-workers, clients/customers in a pleasant, courteous manner.
- Listens effectively and empathetically.
- Clarifies and assesses what is being asked.
- Defuses situations by remaining in emotional control when co-workers, clients/customers/suppliers are anxious, frustrated or angry.
- Responds concisely with grammatical accuracy in writing to email inquiries and correspondence.
- Provides timely service with minimum supervision.
- Works effectively during high-volume placements.
- Works co-operatively within a departmental team.
- Is well organized and able to multitask in a fast-paced environment.
- Works effectively under pressure.
- Works independently with a high degree of accuracy.
- Enters data efficiently and accurately.
- Enters, edits, and manipulates data in relevant information systems, requiring data manipulation processes of a complex nature.
- Responsible for the maintenance of office supplies, including inventory, ordering, and purchasing.
- Any other administrative duties required by the department to meet the operational needs.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Other requirements:
- Follows all UBC Hiring Solutions policies as outlined in the orientation material with particular, adherence to procedures as they relate to timesheet submission, reporting sick time, and vacation requests.
- Exercises tact, judgment, and sensitivity to the departmental environment; conforms and adapts to the established standards of conduct.
- At the outset of each placement, requests the following information from the department:
- Information concerning hours of work and appropriate break times.
- Their policies concerning the personal use of e-mail and the Internet.
- The departmental reporting structure and procedures as they relate to the placement.
- The department's dress code and scent-free policy.
- Immediately communicates to UBC Hiring Solutions any concerns that may impede the successful completion of the placement.
- Advises UBC Hiring Solutions of any reason for absence, tardiness, or any other reason that would affect their ability to complete the hours as set out by the department.
- Makes every effort to maintain and upgrade their office skills through the resources provided by UBC Hiring Solutions and the University.