Administrative Officer

Description:

When it comes to learning, we walk the talk: it’s the cornerstone of everything we do, and each one of us invests deeply in our own learning while elevating each other’s knowledge – whether through peer-to-peer learning, workshops or lunch & learns. You’ll work with folks who are thrilled and driven by the digital learning and media landscapes. Roll up your sleeves and work cross-functionally with great teams where collaboration is the beating heart of all that we do. We’re a tight-knit community and we’re just the right size, meaning that you’ll get to meet and work with people from across our organization, at all levels – the ones who have been here for 10 months, 10 years, and well beyond.

Who we are:

TVO is poised for its next chapter as we embark on the next phase of strategic planning. We know we are a better organization when we honour our commitments, when we thrive with diverse voices, when we value bold thinking, and embrace change. We understand and celebrate that we are better, together.

We are proud and thrilled to be named a Greater Toronto Top Employer of 2022! This is a testament to the incredible work we do, every day, and the impact that we have on the lives of Ontarians.

However you jump in with us, you’ll join a team of good people who are constantly inspired and challenged to do great work. Join us on our journey as we go from great to greater.

TVO is funded primarily by the Province of Ontario, and is a registered charity supported by thousands of sponsors and donors. Find and follow us on: YouTube (@TVO), Twitter (@TVO), Facebook (@TVO), and Instagram (@WeAreTVO).

The opportunity:

TVO’s Independent Learning Centre (ILC) is the province of Ontario’s partner in distance education. We are the largest online high school in Ontario and provide students with the opportunity to earn their Ontario Secondary School Diploma and Ontario high school credits. The main goal of the TVO ILC Administrative Support Team is to ensure all learners receive exceptional customer service throughout their student journey. Our team works within established Service Level Agreements (SLAs) at registration, enrollment and course completion in support of the academic success of all learners.

How you will make an impact:

• Provide front-line customer service to current and prospective students via phone and email regarding application, registration, enrollment, course completion, ILC policies and processes

• Ensure follow-up and resolution of students’ cases per service level agreements

• Process student registrations and enrollments, ensuring Ministry of Ontario and TVO ILC requirements are met

• Maintain and update TVO ILC’s Student Information System, documenting in detail identified student concerns and solutions

• Collaborate and liaise with the Academic and Guidance Support Teams to optimize student success and experience

• Perform other duties as assigned