Description:
In this role, you will be responsible to:
- Process a variety of enforcement documents including noise waivers, Municipal Government Act Orders, violation notices, witness statement letters, barking log information forms and other related enforcement documents
- Respond to citizen inquiries, dispute letters, and provide referral assistance when necessary
- Ensure documents are formatted in compliance with standardized City of Edmonton policies and guidelines
- Support and act as a liaison with the 311 Call Center by providing feedback and coaching
- Act as the point of contact for Tag Administration and the Law Branch for court notifications
- Schedule meetings, prepare required meeting agendas, record and distribute meeting minutes
- Contribute towards a positive and safety conscious work environment
- Perform other related administrative duties, including writing letters, memos, creating templates, filing, and coordinating mail outs
Qualifications:
- Completion of Grade 12 including business subjects related to data entry, or completion of an appropriate certificate program from an approved business school/college
- A minimum 2 years of diversified office and word processing experience, including minute taking, meeting preparation, and writing correspondence, reports and written responses to the public (includes formatting and proofreading); experience responding to citizen inquiries is an asset
- Demonstrated ability to exercise discretion in scheduling, prioritizing and determining the urgency of issues and directing them through the appropriate channels for follow through
- Advanced proficiency in Microsoft Word and Excel, Google Suite is required; experience with POSSE and SAP are considered assets
- Experience working in a law enforcement environment would be an asset
- Excellent customer service skills
- Ability to take initiative and work with minimal supervision; must be able to maintain confidentiality and integrity of all documents coming through and out of the office
- Good working knowledge of municipal bylaws, provincial legislation, as well as provincial Peace Officer Program policies and procedures is an asset
- Demonstrated time management, organizational and communication skills
- Ability to work well independently and in a team environment, to prioritize work efficiently and accurately process large volumes of requests
- Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton
- Applicants may be tested
- Demonstrate service excellence, embracing diversity and promoting inclusiveness
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviors and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture