Description:
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.
You will sit at the reception and greet clients as well as provide ongoing support to your fellow team members.
What you will do:
- Provide administrative support to partners, senior managers, managers and client service teams.
- Adhere to risk management and branding in compliance with National guidelines ensuring accuracy and completeness.
- Coordinate, prepare, edit and/or proofread documents such as correspondence, presentations, and reports using various software.
- Proactive and independent management of partners’ calendar and contact database in order to maximize best use of the partners’ time.
- Coordinate travel arrangements
- Coordinate meetings, conference calls, video conferences, live meetings, and organize required materials.
- Assist in the proposal process as required, working with the proposal team and proposal coordinator.
- Assist in the preparation and submission of time and expense reports for the partner(s) supported.
What you bring to this role:
- Advanced skills with MS Office and Adobe products. In particular, Outlook, Excel, PowerPoint and Acrobat.
- Proficiency to quickly learn proprietary software.
- Excellent communication skills.
- Strong project management skills.
- Good judgment and analytical skills with a focus on attention to detail.
- Capable of working independently and take ownership of tasks.
- Ability to quickly and smoothly adapt to changing client demands.
- Minimum 5 years administration experience.
- College diploma or an equivalent combination of education and experience with an administrative assistant skill set.
- Professional knowledge of English is required for this role
The position involves working primarily with English speaking clients and the incumbant must be able to communicate with the clients, both verbally and in writing, in English. They also must be able to assist with the preparation of English language documents (agreements, correspondence, etc)