Administrative Assistant Mental Health

Description:

The Northwest Territories Health and Social Services Authority (NTHSSA) is the single provider of all health and social services in the Northwest Territories (NWT), with the exception of Hay River and Tlicho regions, covering 1.2 million square kilometers and serving approximately 43,000 people, including First Nations, Inuit, Metis, and non-aboriginals. Health and social services include the full range of primary, secondary and tertiary health services and social services including family services, protection services, care placements, mental health addictions, and developmental activities, delivered more than 1,400 health and social services staff.

Located in Inuvik, the Social Program area of the Inuvik Regional Hospital (IRH), the Administrative Assistant, Mental Health and Addictions (MHAS) reports directly to the Regional Manager (RM), Mental Health and Addictions, and is a member of the regional Mental Health and Addictions team and responsible for the provision of a full range of administrative functions to the Beaufort Delta CCP and Mental Health Addictions team. The Mental Health and Addictions team includes the Regional Manager, supervisory roles and 20+ Counsellors, Community Wellness Workers, and other CCP and MHA staff. In addition to providing administrative support, the incumbent manages the flow of clientele and works collaboratively to ensure office, staff and client safety.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of office and administrative procedures supported by organization and communication skills.
• Knowledge of general office duties and records management, including ARCS and ORCS (Administrative Records Classification/Operation Records Classification) systems.
• Writing skills and the ability to proofread documents for style, form, spelling and grammar.
• Knowledge of and ability to network resources within and outside of the employing Health and Social Services Authority to ensure support for clients and their families.
• Knowledge and proficiency in a variety of programs and systems including word processing, spreadsheet, data collections, email and telecommunications; maintain confidentiality of information.
• Ability to work independently and ensure accuracy when booking clients appointments and rescheduling appointments.
• Interpersonal skills and the ability to interact with clients with composure and tact.
• Ability to interact and coordinate with Managers, a range of health and social services professionals and clientele who come from a range of social, educational, and cultural backgrounds.
• Sensitivity and respect for all cultures and traditions, with knowledge of the culture and traditions of the northern and Indigenous people.
• Speaking a local aboriginal language (Gwich'in or Inuvialuit) considered an asset.