Description:
- Manage and respond to all communications via BBB phone and email
- Respond to inquiries about product/pricing, catering, events, fundraising, invoices, etc.
- Provide quotes and estimates for clients
- Manage the staffing schedule for confirmed bookings, including special events, trade shows etc.
- Update the 3-month catering calendar and order line
- Update and maintain our team Google Calendar
- Collaborate with Catering Lead and Owners
- Create and maintain internal & external invoicing, order forms, and documentation for catering (regular and wedding), wild game, BBQ rentals, and custom orders
- Create signage and printing materials when required
- Curate and develop content for Boryski’s Butcher Block social media channels (Instagram, Facebook, Tik Tok) and schedule content
- Keep customer and product databases current by updating any necessary notes to facilitate quality customer service
- Include details regarding possible discounts, expectations, past experiences
- Product changes, pricing changes, new product additions
- Perform daily deposits and daily sales reports in the Administrative Lead’s absence
- Provide support for retail staff during peak times when needed
- Other duties as required
Key Attributes (required):
- Kind, honest, and reliable
- Able to adapt to fluctuations in pace and use time efficiently
- Meet demand when busy and tackle new projects during slow periods
- Understands how one’s demeanor is representative of the BBB brand
- Provides exceptional customer service skills to match
- Highly collaborative team player
- Can communicate concerns, ideas, and needs effectively and courteously
- Willing to take initiative and develop creative problem solving/solutions
- Takes pride in a job well done
- Customer service experience
- Knowledge of Microsoft Office Suite programs
- Knowledge of Canva
- Knowledge of social media channels, specifically Instagram, Facebook, and Tik Tok
- Basic knowledge of point of sales systems
- Valid Driver’s License