Description:
Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.
What you’ll be doing
As recorded in the Collective Agreement with MoveUP Together (COPE Local 378), the responsibilities of the role will include the following:
- Performs routine word processing to produce, with the aid of existing templates, routine reports, correspondence, memoranda, standard office forms and facsimiles.
- Responds to routine registrant enquiries (in-person, by telephone and/or by e-mail); refers more complex enquiries as directed.
- Creates, processes and maintains a wide variety of files, records, spreadsheets and related materials following BCCNM policies and procedures.
- Performs various office functions such as sorting, filing and retrieving files and documents (both electronic and paper), photocopying and assembling documents, and creating various forms.
- Performs basic and complex data entry for processing material such as registrant applications. May perform other clerical and data-processing functions.
In addition to responsibilities listed above, the program related duties will include the following:
- Provides customer service to all registration related calls/emails and escalating complex questions to the Registration team.
- Supports registrants through the online renewal process, and managing questions related to registration renewal.
- Scans all registration related documents into relevant registrant database records.
- Tracks all frequently asked questions and informs the Registration team for the development of resources on BCCNM’S website.
- Maintains electronic and hard copy filing systems according to the College’s document retention policies.