Description:
The position is responsible for the administration of Learning and Development programs, initiatives and processes.
ACCOUNTABILITIES
- Deliver excellent customer service in all interactions, fostering a positive Team Member experience.
- Coordinates across departments and branches to ensure timeliness of Learning & Development activities including administration of communications, service delivery, and effectiveness of program components.
- Resolves inquiries from Team Members and People Leaders regarding guidelines, policies, Systems that require interpretation.
- Provides oversight, and administrative support to branch team members, contractors, and contracted instructors delivering education programs.
- Monitors and administrates day-to-day activity of learning and development program environments
- Supports payment of invoices and procurement of new vendors along with administrative support of contract management.
- Supports and backs-up HR colleagues with the coordination and administration of their various areas (i.e.: Pay and Benefits, Talent Acquisition, Advisory, Analytics).
- Contributes to the team’s development of internal work practices (e.g., policies, procedures, and tools).
JOB REQUIREMENTS
- 3 years of work experience in a corporate environment (or equivalent).
- Experience in a high-volume environment with numerous competing priorities.
- Demonstrated ability to think outside the box through creative solutions, openness to innovation and sound judgment.
- Demonstrated focus on providing excellent customer service and building a consistent and positive employee experience and employer brand.
- Strong technical aptitude with a demonstrated interest in applying analysis and process efficiency through technology.
- Intermediate to Advanced level proficiency with Microsoft365 applications and SharePoint, with a solid technical aptitude.
- Excellent problem-solving abilities.
- Familiarity with modern HR solutions is an asset.
- Ability to exercise judgment, initiative, and discretion.
- Effective time management skills to handle multiple tasks and prioritize work.
- Exceptional interpersonal skills, including active listening and empathy.
- Strong team player who is eager to learn and actively support colleagues.