Description:
Summary of Key Responsibilities (job functions include but are not limited to):
- Acts as the initial point of contact and representative for Student Accessibility Services (SAS).
- Triages student and faculty inquires and concerns and makes referrals to appropriate resources on campus
- Responds to inquiries from students regarding registration requirements, disability funding opportunities, and the accommodation process
- Schedules student appointments utilizing computer software including Microsoft Office (Word and Excel) and specialized disability management software programs (Clockwork)
- Provides information about documentation requirements to register for SAS services and provides accurate information regarding SAS programs and resources
- Provides accurate and timely administrative support for the Director, Administrative Coordinator, and various members of the advising team
- Creates and maintains student files to ensure accurate and timely provision of service
- Ensures office equipment in general office and the Nat Christie Adaptive Technology Centre is well maintained, serviced, and fully functional
- Create and manage active and inactive student files according to departmental and university procedures
- Ensures confidentiality of all student records
- Provides coverage and back-up for Administrative Coordinator during peak times and for vacation coverage
- Maintains internal forms and information sheets and recommends changes to internal documents /forms based on user feedback
- Updates and maintains SAS website and other departmental communication tools (ie. Student blog, welcome emails)
Qualifications / Requirements:
- Post-secondary education or combination of education and experience. A Certificate in Office Administration is a definite asset
- 3 to 5 years in a university or office environment
- Experience working in a large, dynamic team with proven personal effectiveness and productivity is required
- Proven organizational skills, multitasking and high attention to detail required
- Excellent interpersonal and communications skills required
- Demonstrated commitment to exceptional, proactive student service
- Must demonstrate ability to work in an open, busy area with frequent interruptions
- Ability to work under pressure to meet strict and multiple timelines
- Excellent computer skills including experience using technical advising tools (such as student information management systems like People Soft and MS Office Suite (including Word, Outlook, PowerPoint, and Excel) is required.
- Experience with the Clockwork database platform is a strong asset