Description:
The Administrative Assistant communicates with employees, families, and educational and community partners, providing exceptional experiences for those involved in the programs and events by offering their administrative support. The Administrative Assistant is also accountable for providing confidential administrative support to the department. This role reports to the Coordinator of Programs, Atlantic Provinces - BVI & Coordinator of Programs, Atlantic Provinces - DHH.
This role will also:
- Manage and be accountable for various departmental programs and projects including workflow, scope, and timelines.
- Promote, organize, administer, and evaluate programs as part of a collaborative team.
- Support the implementation of events and programs, which includes promotion, communication, scheduling, registration, logistics, and live troubleshooting.
- Collect, analyze, and disseminate metrics using various survey tools and other methods of collecting data. Develops visual representations of data and generates reports to communicate key findings.
Diversity, Equity, and Inclusion are among APSEA’s guiding principles. Moreover, diversity within APSEA is a strength that must be cultivated. It is the responsibility of every ASPEA employee to foster a culture that embraces and promotes diversity.
Requirements and Qualifications You Bring:
- Certificate in Business Administration or equivalent.
- Minimum of three (3) years of progressive experience in an administrative role.
- Experience with project management, statistical analysis, and data visualization tools, including Microsoft Office 365.
- Demonstrated experience coordinating complex, multi-step projects involving a variety of partners.
- Ability to provide exceptional front-line customer service with above average communication etiquette.
- Strong work ethic, excellent interpersonal skills and positive attitude.
- Ability to solve problems and mediate conflict with, tact, and diplomacy.
- Excellent organizational skills, attention to detail, and ability to maintain accurate records.
- Ability to make sound decisions in a fast-paced environment.
- Ability to work collaboratively within a team.
- Ability to work and communicate effectively with others including employees, learners, families, educational and community partners.
- Ability to take initiative in implementing new project management techniques and methods.
- A forward looking individual who proactively seeks new knowledge and skills, who looks for opportunities to improve the organization and experience of learners/stakeholders.
- A collaborative mindset, and the ability to exert influence while maintaining strong relationships.
- Event management experience is an asset.
- Front-line customer service experience is an asset
- Fluency in American Sign Language (ASL) is an asset.
- French Language fluency is an asset.