Administration Representative

Description:

We are focused on creating the highest levels of service excellence, based on an organization-wide community culture that celebrates our employees who make it all happen. We are known as Canada’s Tournament Capital and are famous for our hospitality and community spirit, traits that make us a leader! Recreation, sports, arts and culture, health care, social activities, volunteerism, and affordable housing all meld to form a unique blend of big-city amenities with small-town ambience. This is Kamloops!

Let’s make Kamloops shine! Join our team today.

Position Overview
The Administration Representative is a forward-facing position that engages with various members of the public at City Hall. This position also works alongside various City departments and provides administrative support to Administration and Legislative Services. Performing various tasks including providing general information to members of the public in person, via email and over the telephone, directing inquiries and complaints to the appropriate departments or external resources, and assisting internal staff with day-to- day transactions.

The successful candidate must have the following qualifications:

• Completion of senior secondary school or its equivalent.
• Minimum two years previous reception and office experience that includes providing customer service over the phone, by email and in person, handling confidential information, data entry, minute taking and processing payments.
• Demonstrated proficiency in recording meeting minutes, as demonstrated through testing.
• Proficient in intermediate Word and intermediate Excel, as demonstrated through testing. 70% pass rate required.
• Excellent proofreading skills, as demonstrated through testing.

Preferred Qualifications:

• Knowledge of City Kamloops staff, operations, and software systems.
• Previous experience in setting up meetings, preparing agendas, and taking minutes.
• Previous experience working in a team environment.